ORDERING INFORMATION

The bicycles we offer are hand made and require special care for shipping.
P
lease allow 4-6 weeks for delivery.

We offer multiple sizes and shapes of city bikes to fit all sorts of bodies. To determine which frame and what size would be suitable for you, we will need your inseam measurement and your overall height. As we are selling personal transportation, we feelit is important for us to provide as much customer support as possible. It is also our belief that personal contact is key to a successful process. Feel free to call us at 617.591.1234 or e-mail us at info@dutchbikes.us.

Sincerely,

Maria Salve
Dan Sorger

 

SHIPPING AND RETURN POLICY

Your new city bike will arrive in a custom made wood crate, designed to protect it from the potential perils of travel. The crate is easily disassembled with a screwdriver and stored flat, which we advise so that should you decide to return the bike it can arrive back at our shop in the same, new condition. All bicycles come with a 30 day money-back guarantee unless otherwise noted. Return shipping to be paid by customer.

Shipping and handling charges are extra and based on size and weight of your order. They are also, unfortunately, subject to change without notice due to events outside our control. Always get an estimate from us when ordering. We will shop for the lowest rate we can find within our regular shipping methods. We ship by truck line, UPS, and recognized freight forwarders both ocean and air. International shipping is also available.

Damage to crate and or freight must be noted with shipper upon receipt to get credit for a return, and you must notify us within 24 for hours of receipt of damaged product. Freight damage may have to be handled between the shipper and consignee. Some parts can be exchanged for credit towards new sales if returned undamaged and unused in the original packing and return freight is paid by customer.


161 BROADWAY    :    SOMERVILLE, MA 02145    |    USA    |    617.591.1234    |    INFO@DUTCHBIKES.US

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